Thanks to the help of our friends and supporters, The Art House is now open in line with COVID-19 restrictions.

Privacy Policy

This privacy policy sets out how The Art House uses and protects any information that you give The Art House when you use this website. The Art House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and will be retained for no longer than is necessary for the purposes for which it was collected.

The Art House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2021.

The privacy policy page also incudes Terms & Conditions visible on our Shop Site. Please scroll to the bottom of the page to read our Terms & Conditions.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may give anonymous usage statistics to other organisations, but these will not include information about domain names or IP addresses
  • We will retain your personal information only for as long as necessary to fulfil the purposes for which the information was collected. Once the information is no longer required to fulfil these purposes, it will either be destroyed, erased or made anonymous.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are fully committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will never sell your personal data to any organisations or pass your sensitive personal data onto a third party.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

How we use cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our websites. Cookies are useful because they allow us to recognise your device or respond to you as an individual. They also allow us to tailor our operations to your needs by gathering and remembering information about your preferences.

Cookies help us provide you with a better website and enhanced functionality. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

There are 3 categories of cookies that we use and one that we don’t.

Cookies we use:

  • Category 1 - Strictly necessary cookies

These cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets and secure logins cannot be provided.

  • Category 2 - Performance cookies

These cookies collect information about how you use our websites, for instance which pages you go to most frequently, and if you get error messages from web pages. These cookies don’t collect personal information that identifies you as a visitor. All information that these cookies collect is aggregated and therefore anonymous. It is only used to improve how our websites work.

  • Category 3 - Functionality cookies

These cookies allow us to remember choices you make and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to parts of our websites that you can customise. These cookies cannot track your browsing activity on other websites.

Cookies we don’t use:

  • Category 4 – Targeting / advertising cookies NOT USED

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

You can choose to accept or decline cookies by amending your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for our own direct marketing purposes, you may change your mind at any time by emailing us at info@arthousesheffield.co.uk

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.

We will never use your personal information to send you promotional information about third parties.

You may request a copy of the personal information which we hold about you under the EU General Data Protection Regulation 2016 and the UK Data Protection Act 2018. If you would like a copy of the information held about you please email us at info@arthousesheffield.co.uk, or write to The Art House, 8 Backfields, Sheffield, S1 4HJ. You will need to provide two forms of identification, one with your address and one with photo identification. If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email us, as soon as possible at the above address. We will promptly correct any information found to be incorrect. We will also delete your information on your request.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

Data Protection

Under the Data Protection Act 2018, you have the right to find out what information the government and other organisations store about you. These include the right to:

  • be informed about how your data is being used
  • access personal data
  • have incorrect data updated
  • have data erased
  • stop or restrict the processing of your data
  • data portability (allowing you to get and reuse your data for different services)
  • object to how your data is processed in certain circumstances

TERMS & CONDITIONS

This website is owned and operated by The Art House, legal entity: St Matthews House Ltd; 38 Carver St, Sheffield City Centre, Sheffield S1 4FT. Registered in the United Kingdom, company number 07752686.  These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers courses & workshops run by The Art House which are available for purchasing.

Please note that not all Terms & Conditions will be specifically applicable to www.arthousesheffield.co.uk and are instead specific to https://www.arthousesheffieldshop.com/

By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of St Matthews House Ltd. 

Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. 

You agree to indemnify and hold St Matthews House Ltd harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall St Matthews House Ltd be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, St Matthews House Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Our fulfilment policy states that we are unable and unwilling to provide delivery services for any and all food products that may be available on our website, and thusly state that by ordering these products you acknowledge that you are responsible for collection of these items from The Art House, and can not hold The Art House or St Matthews House Ltd responsible for errors in understanding of these terms. Safe and secure shipping is provided for our pottery products (takeaway clay kits; ceramics).

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

The laws of England and Wales will apply to these terms and United Kingdom courts will have sole jurisdiction.

If you want to discuss these terms please contact us at info@arthousesheffield.co.uk or contact by phone by calling 0114 272 3970.

 

 

Shipping Policy for Shop Site

Following are the terms and conditions that apply to the shipping of any and all retail products purchased from this website (food is NOT able to be shipped, and thus this information does not apply to any and all food products. Please see the Terms & Conditions for further information). 

DOMESTIC SHIPPING POLICY

  • All orders will be processed within 3-5 working days. Shipping services will not be provided on weekends and national holidays. 
  • If we are experiencing a high volume of orders, then shipping may be delayed under these circumstances. Please allow additional days for transit and delivery of your order(s). If there is expected to be a significant delay in the shipping and delivery of your product we will attempt to notify you via e-mail or telephone contact services. 
  • We can not and do not provide shipping services to anywhere outside of the UK. Our clay kits require the purchaser/user of the product to drop off their finished product to The Art House, Sheffield, as these products are not suitable to be shipped back to us. If you choose to do so we are not responsible for any breakages or damages that may occur.
  • All deliveries will be issued an estimated delivery date, on which acceptance of the package must be made. Specific delivery time slots may be offered by the courier, but this is not guaranteed and deliveries can sometimes continue into the evening. Customers are strongly advised to be present for deliveries as a signature may be required upon acceptance of the package. We cannot accept liability for products spoiled due to missed deliveries or deliveries rescheduled to outside of the 24 hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work, but have not stayed long enough to accept the deliveries that have been attempted in the evenings.
  • The courier used by The Art House Shop & Kitchen is subject to change with little or no notice required. Presently said courier operates as the Post Office, and parcels at present are being shipped by The Post Office and regularly as Second Class parcels. Shipping prices and variants are subject to change dependent on both The Art House company and the Post Office.

 

Refund & Cancellation Policy for Shop Purchases

Refunds will not be issued in cases of user error or damage to any and all products by the consumer. If your product has arrived in a damaged or otherwise unsatisfactory state, and you believe this to be an error made by The Art House, then you may be entitled to a refund or replacement of your product. By ordering a clay kit you acknowledge that any damage sustained to your clay creation from shipping it to The Art House is entirely your responsibility, given that we advise consumers not to do this.

If you choose to cancel your order you must do so by contacting us via e-mail or telephone no more than 3 days after placing your order. If you request a refund after this date than we may not be able to issue you a full refund. Refunds will only be given for food products if the product is faulty or inaccurate comparable to the given description on this website. Also regarding food products, you may not cancel this item and expect a refund more than 1 working day after placing your order. Refunds can not be given in cases of user error (except for in exceptional circumstances) or without good reason, which you may be required to detail whilst contacting us about such.